There is no more denying that texting is the preferred method of communication for most people today. And not only for regular conversations, people are now choosing to interact with businesses via text too. With Txt-Link by Cidewalk, you can give your customers a way to text your business with their questions Read more…
With everything going on, some businesses have had to unfortunately close their doors for good, but most are simply temporarily closing their physical locations but remain in business. It’s important during this time to let your customers know you’re still here for them. With Cidewalk, you’re not restricted to targeting your Read more…
Just like so many businesses, the team at Cidewalk also had to figure out how to make working from home well.. work. How do you keep a team engaged and on track when you’ve completely changed your environment? After some exciting trial and error, here are 8 of our best tips that worked Read more…
Despite a decrease in the usual route of customer spending, there has been a 52% increase in online shopping. How can your business adapt to the changing market? We are seeing businesses simply change their approach to continue serving and connecting with their customers in a time that it’s more important than ever Read more…
If a customer needs more info, how can they contact you: Email? Then wait 24 hr for a reply. Phone Call? Wait on the line. Webchat? Stuck on the website chat window. OR TEXT MESSAGE And continue with the assurance that the business will get back to them asap! “More than 50% of consumers Read more…