Tag: customer retention

  • The Post Holiday Customer Craze

    The Post Holiday Customer Craze

    Sometimes the transaction with customers doesn’t end at the sale of your product or service. In the days following the holidays, you can expect customers reaching out to your business with item exchanges, possible damage issues and of course, returns.     This experience can be frustrating – how can you change the tone and make it more […]

  • Is Your Business Ready?

    Believe it or not, people start holiday shopping early. And stats show that those who start BEFORE November SPEND MORE. That means NOW is when you should be gearing up to be ready for those shoppers, especially online shoppers. Heres How: -Get the word out about your business on mobile -Be available when someone comes to your website with questions/close sales Our Holiday Special: Get both […]

  • Who’s Talking to your Customers?

    We’re in a time where customers prefer live chat over any other contact channel. Are you leaving your customers unattended on your website? If so, they’re moving on to your competitors.  “35% more people made a purchase online after using live chat”* Talkio by Cidewalk is Live Chat but better!   Not only does Talkio provide quick and easy support for […]

  • Talkio Time!

    Let’s face it, business is no longer simply, business as usual. The way we’ve been used to operating has changed over the last few months, and there are some things that will never go back to the way they were before. One of those things is the way we communicate with customers. Customers want simple, easy and instant […]

  • ? Are your customers listening?

    We already know that 80% of business comes from existing customers – engaging them with your deals keeps YOUR business on their mind weekly! But you MUST follow these 3 rules to get the absolute best results from your text marketing campaigns. 1. Be Consistent. Pick your favorite day to send out an alert and stick with it. […]