Sometimes the transaction with customers doesn’t end at the sale of your product or service. In the days following the holidays, you can expect customers reaching out to your business with item exchanges, possible damage issues and of course, returns.
This experience can be frustrating – how can you change the tone and make it more of a pleasant experience instead? By giving the customer a way to chat instantly with you! Get Cidewalk’s Talkio chat widget for your website and offer great customer service here!
“We saw a 9X increase in customer engagement after we replaced our phone line with Talkio messaging”
-Kevin @ Bulbs and Blooms