Your customers want to reach you – are YOU there? What is one of the biggest changes we’ve seen post-pandemic? The way people are interacting with businesses. People want a faster, easier way to reach you.. and they are on the lookout for trust. The fastest way a customer can get help from you is live chat – Read more…
We’re in a time where customers prefer live chat over any other contact channel. Are you leaving your customers unattended on your website? If so, they’re moving on to your competitors. “35% more people made a purchase online after using live chat”* Talkio by Cidewalk is Live Chat but better! Not only does Talkio provide Read more…
2018 Customer Support: “Your call is important to us. Please stay on the line, until your call is no longer important to you” Are you still using the old school customer support system? The system you yourself dread when you call a business? A customer on hold is a customer lost. Read more…