New Year New Plan

Phew 2021 is almost over! Although some amazing things happened, I think we can all agree we are looking forward to a new year. With people keeping their distance more than ever, there’s been a shift in customer expectations with an increased need for a hyper personalized experience and better customer support. Read more…

(1) New Message

Your customers want to reach you – are YOU there? What is one of the biggest changes we’ve seen post-pandemic? The way people are interacting with businesses. People want a faster, easier way to reach you.. and they are on the lookout for trust. The fastest way a customer can get help from you is live chat – Read more…

Who’s Talking to your Customers?

We’re in a time where customers prefer live chat over any other contact channel. Are you leaving your customers unattended on your website? If so, they’re moving on to your competitors.  “35% more people made a purchase online after using live chat”* Talkio by Cidewalk is Live Chat but better!   Not only does Talkio provide Read more…

Talkio Time!

Let’s face it, business is no longer simply, business as usual. The way we’ve been used to operating has changed over the last few months, and there are some things that will never go back to the way they were before. One of those things is the way we communicate Read more…